Refunds for a Perk

We don't support a way to refund fans for their purchases within the app.

To process a refund for a perks purchase, you'll need to

  • Login to your Stripe account
  • Find the payment to be refunded on the payments overview page.
  • Click the ••• icon to the right of the charge. From the resulting menu, select Refund payment.
  • By default, you’ll issue a full refund. For a partial refund, enter a different amount to be refunded.
  • Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.
  • Click Refund.

For more details about processing a refund in Stripe, refer to the Stripe documentation here regarding refunds...

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